Terms and Conditions

Thank you for shopping at Kalamata Premium Olive Oil Ltd.

By accessing this website you agree to these terms and conditions. If you do not agree to be bound by these terms and conditions you may not use or access this website. The www.kalamatapremiumoliveoil.com website is provided solely for your personal use. You may not use this website for any commercial purpose. 

If you have any further questions about any topic you feel has not been covered by these Terms and Conditions, please contact us using any of the methods shown on the website, and we will endeavour to answer your questions or clarify any point to the best of our abilities.

1. Online Shopping

By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order you confirm that you are the person referred to in the Billing details and are 18 years of age or over.

2. Acceptance of your Order

         Non-acceptance of an order may be a result of one of the following:

                • The product you ordered being out of stock - see Product Availability

                • Our inability to obtain authorisation for your payment

                • The identification of a pricing or product description error

                • The identification of a billing or shipping address error

                • Failure to meet the eligibility to order criteria set out in the Terms and Conditions

Shortly after you have placed an order with us an email will be sent to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from us. Should you not receive an acknowledgment within 5 business days, please contact us via our Contact page.

Acceptance of an order placed by you online and the completion of the contract between you and Kalamata Premium Olive Oil Ltd will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below.

3. Pricing and Payment

All prices shown on the website are based on £ (GBP) sterling and are inclusive of VAT, where applicable. Prices may change and offers may be withdrawn at any time. We may offer the option to display prices in multiple currencies on the site, however payment for orders will always be in £ (GBP) sterling.

Kalamata Premium Olive Oil Ltd take payment by PayPal, We do not store credit card details nor do we share customer details with any third parties.

We reserve the right to alter prices or offers without prior notice, as the terms of our business demand.

Please note, we cannot guarantee the security of data which you send us by email. Accordingly, please do not send us payment information using email. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order. If you have any further queries, please contact your bank/card issuer.

Please note that we do not accept cash or cheques as payment online.

When an order is placed, we request authorisation for the total value of the order from your bank/card issuer, and take full payment for the order. In case of a cancellation a full refund can be given according to the conditions set out below.

Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled.

4. Order Cancellation and Returns

Cancellation of an Online order is governed by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.

Your right to cancel your online order for goods starts from the moment you place your order and ends 14 days from the day you receive your goods. You then have 14 days to return any received goods to us. 

Upon receipt of the returned goods we then will refund your charges within a further 14 days.

If you wish to cancel your order placed online, please contact us as soon as possible using our Contact page, replying to your Order Confirmation email, or forwarding your acknowledgment email to the same email stating your intention to cancel.

Orders shipped outside of the UK cannot be cancelled after items have been dispatched.

For health and safety reasons, we are unable to exchange or take returns of food or beverages. After your delivery has been accepted, refunds will only be given for spoilt or damaged goods. Refunds will be made for the original purchase amount against the original form of tender.

5. Product Availability

We feature products on our website that have been carefully selected for their quality. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address or telephone number you provided when placing your order. If we cannot contact you or receive no response to an email we send to you, we will cancel the part of your order that is unavailable or incorrectly priced, and will continue to process the remaining items on your order (where applicable). All items are subject to availability.

6. Delivery Information

Please note Kalamata Premium Olive Oil Ltd cannot guarantee specific delivery dates and therefore, please allow up to 7 working days for delivery within UK and 14 working days for Channel Islands, Europe and International delivery, unless alternative dates are stated in the product description. This is subject to goods being in stock, payment authorisation and you should allow for a longer delivery time during the Christmas period. We are unable to guarantee delivery earlier than this time frame, and we cannot guarantee next-day delivery of goods.

We might use different delivery companies for different orders in order to offer you the best service in every occasion.

We take utmost care in ensuring our products are packaged properly to avoid damages or breakages. If any product arrives to you damaged or broken, please contact us immediately using our Contact form so we can organise a replacement, or in case the item is out of stock, a refund. We may ask you for further details regarding the delivery, state of the package, photographs, or even to return the damaged item.

International customers outside the EU are responsible for paying eventual customs clearance fees that may be charged by the receiving countries.

7. The Website and Privacy

We may change the www.kalamatapremiumoliveoil.com website and correct or update information (including pricing and product information) on it or change these terms and conditions at any time without notice. 

Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any other information provided on the website.

You may access and use the website for your personal, non-commercial use. Using this website does not give you permission to link to it or to use any of the trade marks, designs, and/or logos contained within it.

This website may include links to third party web sites ("Third Party Site(s)") from time to time. You acknowledge and agree that we will not be responsible for the availability of such Third Party Sites and will not be responsible or liable for any content or services available from such Third Party Sites. You should check the privacy statements and terms and conditions of use of Third Party Sites accessible from this website.

To fulfil our obligations to you under these Terms and Conditions we communicate with you by email and by posting notices on the website. You agree to receive communications from us electronically in this way and that electronic communications will satisfy any legal requirement for communications to be in writing.

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©2015 kalamatapremiumoliveoil.com - All rights reserved.